Coronavirus

Sloane Stanley continues to monitor the impact of Covid-19 and the speed at which the situation is evolving. Please find below our most recent statements for those who live and work on the estate.

Updated: 30th March 2020

Coronavirus ( COVID-19) is a challenge for all of us and we continue to review how we can best support everyone involved with the Estate.

We ask that everyone respects the Government advice and helps bring as quick an end to this outbreak as possible.

We have responded by moving to remote working to allow our staff to work from home. However we continue to operate and we will try to maintain as high a level of service as conditions permit.

We want to ensure that people living on the Estate continue to have urgent repairs done to support them at home and we need to ensure that essential shops can remain open. We ask you to support us in turn by being aware of the following.

Generally

We continue to have staff and contractors working on the Estate assisting you. We are extremely grateful for their support and we ask that you, in turn, respect their safety and their health.

So, please, do not approach them but keep as far away as possible.

The Estate Office

The Estate Office is open but is not welcoming visitors as part of restricting contact. You can contact us as normal by phone or email.

Porters

The Porters continue to work but we have removed certain duties to protect them and to ensure they are available when needed.

Cleaning

We continue to clean premises and have stepped it up in residential hallways. However the cleaners are concentrating on deep cleaning areas that are touched to help minimise the risk of transmission of the Coronavirus through surface contact.

This will mean that more general cleaning may be given a lower priority.

Inspections and maintenance

We are working to reduced schedules. The Porters continue to visit premises and will report any issues to us. However certain tests and inspections may need to be suspended, especially those that involve visits to flats, to avoid unnecessary contact.

If you see anything that causes concern, please stop using it and report it to us. Do not compromise your safety. 

Repairs

Please continue to report any repairs or problems as normal. However we will prioritise any works to ensure we deal with the most urgent or essential, which will be those relating to health and safety and works that allow you to stay at home.


If you are living on the Estate

Please tell us if you have left your flat

Please tell us if your flat is going to be vacant for a long time and give us a contact number.

We will keep an eye on your flat and if we need to get access for an emergency we would always want to contact you first.

You must tell us if you are isolating

All our staff and contractors are taking precautions but we must know if you are isolating or have confirmed Coronavirus.

We have to tell anyone who may need to know and especially those doing works in your proximity for their safety.

During your isolation please follow the Government and NHS advice fully. It is meant to help not only you but also anyone else living with you or in the same building. And if we can help please ask.

And don’t forget to tell us when you are out of isolation.

Take your rubbish to the street

We apologise but we have suspended the collection of rubbish by the Porters for their protection.

Please keep your rubbish in your flat until collection day and then leave on the street. Please consult the RBK&C website for collection days for your flat and instructions for what to do.

Please see the Government web site for information on how to bag your rubbish if you are isolating.

People working in your flat

We would prefer that you are not in the flat as that provides the best separation. We do understand that this may not always be possible so we would ask that you maintain as much distance as possible, ideally by moving to another room and closing the door.

You will be asked before anyone visits if you are isolating. Please be honest and help us protect those who are helping you. We will still do our best to get the works done.

Take special care of your keys

We get more calls out of hours about lost, missing or left behind keys than anything else. We always want to help and help as soon as possible but this may become more difficult in these times.

So, please check each and every time you go out that you have your keys with you. And think about leaving a spare set with a friend nearby.

The Government announcements on rent

The Government has suspended certain rights that property owners have if you do not pay your rent. They have not ordered that property owners must provide rent holidays or similar forms of forgiveness so the requirement to pay rent and other charges remains.

What is the Estate doing?

The Estate is doing what is has always done. We have always spoken to anyone in difficultly and worked with them to overcome the situation.

This has not changed even in these times which are difficult for all of us. The Government is providing various forms of support and everyone should take full advantage of those schemes.

However we remain open and we are here for anyone who needs to talk to us.


If you are working on the Estate

Thank you

We are very grateful for your support and we really appreciate you standing with us to help everyone relying on the Estate.

Your health and safety have always been of the highest priority and importance to us and we will not relax our standards whatever the times. We want you to be confident of that and to know the steps we are taking to support you.

Visiting the Estate Office

The Estate Office is closed to casual visitors and we are restricting access to protect staff and contractors

We have rearranged the Estate Office to minimise contact between you and us. The Contractors reception has been closed and you must now use the Main reception. This allows us to maintain better separation between us.

We have hand sanitising stations around the office. Please take advantage of them.

We have removed the requirement to physically sign for keys (this will carried out on your behalf) as well as sanitising keys sets on return. This all helps to minimise the risk of cross contamination.

Visiting premises

We have asked tenants to tell us if they are self-isolating and if any tenant has requested a visit or needs work done in their flat, we will ask specifically each time.

We have asked tenants to be away from the flat if you are working within the flat. If this is not possible, we are clear they should go to another room and close the door to provide the best possible separation.

Please take precautions

We want you to be safe but please take precautions. Each situation is different but please ensure you are prepared and have gloves and masks available.

Also do not forget that whilst we have asked people to keep their distance it may be appropriate to politely remind them of our message.

We are supporting you

We have always worked to pay everyone promptly. We know that this is even more important now so we have shortened payment cycles to get invoices paid even faster. 

We encourage you to invoice us promptly and to submit them electronically and we will do our part in return. And if there is anything disputed focus on resolving it with us.


If you have a shop or commercial premises on the Estate

We are here

We have not closed and remain available for anyone who needs to get in contact with us; just call or email as normal.

The Estate Office is operating but we ask that you do not visit unless absolutely necessary and maintain appropriate separation at all times.

If you have had to close your unit

Please ensure that you have secured it properly and turned off services as appropriate. Please remember that you may have services to flats running through your unit so be careful that you leave these alone.

It is helpful if you can tell us and leave a contact in case anything happens, and access is needed to your premises.

The Government announcements on rent

The Government has suspended certain rights that property owners have if you do not pay your rent. This suspension is for three months. They have not ordered that property owners must provide rent holidays or similar forms of forgiveness so the requirement to pay rent and other charges remains.

What is the Estate doing?

The Estate is doing what is has always done. We have always spoken to anyone in difficultly and worked with them to overcome the situation.

This has not changed even in these times which are difficult for all of us. The Government is supporting businesses, and the high street especially, with various initiatives and everyone should take full advantage of those schemes.

However we remain open and we are here for anyone who needs to talk to us.


A final thank you

We have long had a key worker scheme and this means that we support a number of health care workers allowing them to live close to where they work.

We want to thank everyone who is working so hard across the country and especially those looking after the vulnerable and hospitalised, but we want to send a special thank you to them.


Links

These are links to helpful external sites. As the situation changes frequently these links may quickly become outdated so always check that there is not a more current one.

NHS advice

https://www.nhs.uk/conditions/coronavirus-covid-19/

RBK&C rubbish

https://www.rbkc.gov.uk/bins-and-recycling/rubbish-and-recycling/rubbish-collections

RBK&C Corona

https://www.rbkc.gov.uk/health-and-social-care/coronavirus-covid-19/coronavirus-covid-19

Government Corona

https://www.gov.uk/coronavirus

Government cleaning and rubbish

https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings

Government support for business

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

Government re businesses and rent

https://www.gov.uk/government/news/extra-protection-for-businesses-with-ban-on-evictions-for-commercial-tenants-who-miss-rent-payments

Government re renters

https://www.gov.uk/government/news/complete-ban-on-evictions-and-additional-protection-for-renters